Founded in 2013 in Canada, Revitasize has made a name for itself offering cold-pressed juices, smoothies and other organic products. What sets Revitasize apart is its commitment to all-natural substances. Customers can expect products that not only taste good, but also give them a sense of well-being.
The Challenge
The brand was faced with a handful of challenges that interfered with its capacity to deliver top-notch customer service and harmonize operations among its nine locations.
The main issue that the company faced was its reliance on third-party applications for food ordering and delivery. Though these apps did make the delivery process easier, they also brought along with them some drawbacks. Using these platforms meant that Revitasize did not have visibility into their customer data; this prevented any efforts toward establishing close connections with clients due to a lack of personalization or promotions.
In addition, Revitasize needed a strong promotional tool that could enable interaction with local businesses and communities effectively.
What solution were they looking for?
Revitasize partnered with UEAT for three key reasons.
First, they wanted to collaborate with a Canadian based company to ensure seamless customer support.
Second, they wanted a solution that integrates nicely with mobile technology, as many clients select ordering through their telephone.
Third, they needed to be able to know who their customers are and connect immediately with them to offer special promotions without counting on third-party delivery apps.
"We wanted something that was seamless, that was in-house, that we would be a part of and that we could directly communicate with our customers."
The Results
“The use of UEAT promotion tabs has been a game-changer for Revitasize.”
Since onboarding with UEAT, they are able to generate and share discount codes and promotions in a smart way reaching specific customer segments as well as local business partners easily. Through these promotions’ performance tracking and analysis, Revitasize is able to fine-tune its marketing strategies to match their community-centric approach.
Additionally, Revitasize franchisees can also customize promotions for their respective communities, deepening customer ties and loyalty. The flexibility offered in the backend system allows each location to adapt to its local customers’ specific tastes and preferences, thereby adding value to customer satisfaction and loyalty.
"Several locations reported tripling or even quadrupling their sales."
This is a clear indication that the newly implemented online ordering solution is very effective.
The success of Revitasize & UEAT partnership is evident. UEAT provided an integrated solution that meet Revitasize needs to improve customer engagement processes and experience and make operations of all its locations more effective. This cooperation enable Revitasize to concentrate on its core competencies such as offering high-quality natural products for health-conscious consumers.
"When customers thrive, Revitasize thrives."
