• Solutions

    Sell


    Online ordering
    Take back control of your sales. Unlock more revenue potential with your own online ordering.

    Self-ordering kiosk
    Drive growth and customer satisfaction. Transform your business with Self-Ordering Kiosks.

    Mobile app
    Your Restaurant, your Food, your App!

    Operate


    UEAT HUB
    Centralize all your orders on one tablet.

    Data & insights
    Access data and analytics to make more informed decisions.

    Promotions & Marketing
    Drive orders with intuitive promotion tools designed for maximum impact.

    Integrate


    POS
    Integrate with market-leading POS systems.

    Delivery services
    Reach your customers by using your in-house fleet or our national delivery partners.

    Loyalty
    Keep customers coming back to earn rewards with our integrated loyalty solutions designed for you.

    Key Features


    Menu manager

    Sales aggregator

    Management tablet

  • Business Type

    Independent restaurants



    Simple solutions to streamline your restaurant operations.

    Other food service



    High-performance solutions to expand your customer base.

    Chains & Franchises



    Robust solutions that help to optimize your bottom line.

    Key Features


    Sales aggregator

    Menu manager

    Management tablet

    Promotions

  • Company

    About UEAT

    Partners

    Career

    Support

    Contact us

  • Resources

    Success stories

    E-books & guides

    On-demand webinar

    Blog

  • FR
Get started
Case study

Tandoori Flame restaurants boost Order-Taking efficiency and average ticket sizes with UEAT.

“Thanks to UEAT, our ticket size has jumped to over 60-70%. And we’ve been able to reduce incoming calls for takeout orders from 200 to 300 a day…to just 20 a day.”
Tandoori flame
Shraey G., Owner

Tandoori Flame

Play Video

Tandoori Flame is North America’s largest Indian buffet restaurant, renowned for its diverse dining experience. With three locations in Canada (two in Ontario and one in British Columbia), each serving an average of 400 covers per restaurant. Tandoori Flame offers a high-end buffet, catering services, and take-out options. Guests can place their take-out orders through either an in-store kiosk or online for pick-up or direct delivery. In addition, Tandoori Flame has been serving approximately 20,000 customers a week, showcasing its popularity and significant customer traffic.

The Challenge

Previously, Tandoori Flame was heavily reliant on traditional methods of taking orders and third-party delivery services. The restaurants received between 200 to 300 calls each day for take-out orders, which required significant manpower and often led to operational inefficiencies and long wait times. Furthermore, the use of third-party delivery platforms was becoming increasingly unviable, with the restaurant sometimes having to pay commissions of up to 30%. These challenges truly squeezed Tandoori Flame’s profit margins.

The Results

Tandoori Flame partnered with UEAT in 2018, implementing our online ordering platform.

 

With this change, Tandoori Flame significantly slashed the commission costs of third-party delivery services, reducing it to less than half. Furthermore, the transition to UEAT’s online ordering brought about a drastic drop in the number of daily phone calls for take-out orders, decreasing to only about 20 calls a day. This greatly reduces the need for extra staff to handle phone orders.

 

Tandoori Flame has also seen an impressive surge in the average ticket price, with a 60 to 70% increase over the past few years alone, boosting profits substantially at each location.

 

With UEAT’s 24/7 support and customer success team, Tandoori Flame has been able to manage increased foot traffic—both online and on site—and provide excellent service to their customers, strengthening the restaurants’ unique brand positioning and offer.

 

“We have nothing but amazing words for UEAT,” explained Shraey. “Signing up with UEAT was the best decision ever.

Shraey G.
Tandoori flame
About
Tandoori Flame is a family-owned business that was established with the goal of providing an authentic Indian dining experience in Canada. It has steadily grown over the years to become North America's largest Indian buffet restaurant. The establishment prides itself on offering a vast array of dishes, using traditional methods and ingredients to ensure a unique, quality culinary experience. Tandoori Flame has locations in Ontario in Mississauga and Brampton and one in British Colombia in Surrey-Delta.
Food type
Indian
Get your Kiosk now

Here’s what your peers have to say about UEAT

BBq_1024x576

bb.q Chicken

"bb.q Chicken achieves over $200,000 in direct sales per month through its UEAT sales channel!"


John Kangchul You
Head of Marketing
Read more ➔
HappySingh

Happy Singh

“Our orders jumped to 75k just on the kiosks, and 0 orders on the cashiers.”


Shraey G.

Owner
Read more ➔
Tabule_1024x576

Tabule

“With UEAT, our ticket size has increased by about 20% since our previous online system.”

Diana Sideris
Owner
Read more ➔
Five Guys_Thumb

Five Guys

“In this day and age, online ordering is a no brainer. Just like burgers and fries, UEAT and Five Guys make the perfect combination!”


Aubert Prevost


Read more ➔
Tandoori-Flame-vers-31-scaled

Tandoori Flame

“Thanks to UEAT, our ticket size has jumped to over 60-70%. And we’ve been able to reduce incoming calls for takeout orders from 200 to 300 a day…to just 20 a day.”

 

Shraey G.

Owner

Read more ➔
Pokerito_1024x576-1

Pokerrito

“Thanks to UEAT’s convenience and improved service, Pokérrito’s new customer experience has been a revenue driver.”


Paul (Hyung Sun) Chun

Director of Operations

Read more ➔
Get started NOW

Complete solutions for restaurant revenue growth. Online Ordering, Self-Ordering Kiosks, Hub Management, Table Ordering, POS Integration and more.

1130 boulevard Charest Ouest
Suite 105, Québec, QC
G1N 2E2

  • 1-866-214-0061
  • 1-418-317-8466
Service Provider Badge

Solutions

Online ordering

Self-ordering kiosk

Mobile App

UEAT HUB

Data & Insights

Promotions & Marketing

POS

Delivery services

Loyalty

Business Type

Independent restaurant

Chains & Franchises

Other foodservice

Company

About UEAT

Partners

Career

Support

Contact us

Resources

Success stories

E-books & Guides

On-demand webinar

Blog

© 2024 UEAT, all rights reserved

Privacy Policy / Accessibility