Paramount Fine Foods, a leading Middle Eastern franchise with over 33 locations across Canada, is renowned for its commitment to quality, freshness, service, and dining experience. To enhance convenience for their guests and looking for a seamless Canadian online ordering solution, Paramount turned to UEAT.
The Challenge
Paramount Fine Foods needed an online ordering platform that could:
Efficiently manage high order volumes.
Offer customizable options for their extensive menu.
Integrate seamlessly with their existing systems.
Provide a user-friendly experience with responsive customer support.
Another important consideration for Paramount was to work with an established Canadian company to ensure:
Local market understanding.
Seamless currency and payment processing.
Compliance with Canadian data privacy and security regulations.
The Solution
Following extensive research, Paramount selected UEAT, a Canadian company, for its robust features and local market expertise. The UEAT platform met all their criteria by offering:
An intuitive, user-friendly interface.
Extensive customization capabilities for menu options.
Smooth integration with Paramount's existing POS and other systems.
Responsive customer support ensuring any issues are swiftly resolved.
Compliance with Canadian data privacy and security regulations.
"Having an online ordering system makes it very convenient for guests to place orders, and after extensive research, we found UEAT. They have been able to fulfill all our requirements for starting our online ordering system."
The Results
“We are extremely satisfied with the results. We saw an increase in our monthly number of orders.”
Paramount Fine Foods has been collaborating with UEAT for the past five years and has seen remarkable improvements:
A significant increase in the number of monthly orders.
An average order basket between $75 and $78.
Nearly $4 million in revenue generated.
Over 90,000 transactions processed, reflecting the system’s reliability and efficiency.
By partnering with UEAT, Paramount Fine Foods has successfully enhanced their operational efficiency and customer satisfaction, solidifying their position as a leader in the Middle Eastern dining experience in Canada.
"Paramount and UEAT are like shish-taouk and garlic. You can't have shish-taouk without garlic and you can't have garlic without shish-taouk."
