How to create a Netflix-like personalization strategy for your restaurant
What do Netflix, Spotify, and Amazon have in common? They are using the power of customer data to personalize experiences for each and every customer. If you have been in the restaurant business for a while, it is like leveling up the personalized experiences you offered the loyal dining room customers you knew “back in the day.”
The last couple of years have been quite tumultuous for everybody, to say the least. The beginning of the 2020s has definitely been a time for changes. While previous decades saw the steady growth of the restaurant industry in a more or less conventional manner…
Omnichannel experiences for restaurants: How independents and chains can be inspired by 2022 retail trends
With restaurants facing—yet again—closures or limitations in terms of dining room capacity early on in the new year, they can no longer rely on the “same ol’ same ol’” approach to takeout, curbside pick-up, and delivery. Generating enough margins in the best of times are, shall we say, hard-won. However, maintaining margins in these exceptionally challenging times are critically low.
Artificial Intelligence (AI) in the restaurant industry
Artificial intelligence is no longer part of a hypothetical time to come, it is already prevalent in our everyday lives. From taking a cab to food delivery apps…
Preparing for the Holidays in a labour-shortage world
It’s supposed to be the most wonderful time of the year, with the Holidays driving significant revenues for restaurants. But with today’s labour shortage, the upcoming festive season is causing a lot of headaches for restaurateurs as they try to continue offering the best dining experience their customers have come to expect.
The menu is perhaps the most important element of any restaurant. Not only does it list all the dishes and drinks offered in the establishment, it is also an opportunity to highlight the personality of the place to attract and captivate consumers and even increase profitability. There is probably no better sales tool than a well-engineered menu.