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Accessibility

UEAT Technologies Inc. (UEAT) is committed to providing goods, services and facilities that meet or exceed the expectations of all our customers, clients and all those who may access our goods, services and facilities including people with disabilities. In alignment with this commitment, this statement and the accompanying information are intended to meet the requirements of applicable legislation including the Integrated Accessibility Standards Regulation 191/11 under the Accessibility for Ontarians with Disabilities Act, 2005 and the Accessibility for Manitobans Act.


All goods, services and interactions provided by UEAT shall follow the principles of dignity, independence, integration and equal opportunity, taking into account each person’s accessibility needs.


This commitment is supported by UEAT’s core values of respect and family.


Our mission

 

UEAT will continually invest in the people and the technologies that drive cost efficiencies and provide innovative and world-class solutions to our customers.

 

Our Values

 
  • Family: We’re a strong family with different skills, interests and backgrounds. Together, we create amazing opportunities for our customers.
  • Teamwork: We are one team. One unstoppable team that is committed to helping restaurateurs tap into the tremendous opportunity going
    digital can offer them.
  • Quality: We are our own customers. Our strive for excellence and commitment to their success helps drive our innovation in creating ahead-of-the-curve solutions
  • Loyalty: The long-lasting, win-win relationships we build with our peers, partners and customers demonstrate a deep respect for people inside and outside our company.

UEAT ensures that all customers and the public have access to provide feedback on the goods, services or facilities UEAT provides to a person with disability including but not limited to the process in which feedback is provided.


In the event, a complaint is received in relation to the manner in which UEAT provides goods, services or facilities to persons with disabilities, UEAT will address the complaint in a timely manner such a way that the principles of dignity, independence, integration and equal opportunity are maintained, taking into account each person’s accessibility needs.


Upon request, UEAT will provide documents, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability. Documents or the provision of accessible formats will be made available at a cost that is no more than the regular cost charged to other persons.


Accessibility formats may include but is not limited to:

  • Assistive devices;
  • Enlarged text;
  • Social Media (text, chat, secure messaging);
  • Deployment of technical support person;
  • Communication support either in person or over the phone.

UEAT will consult with the person making the request in determining the suitability of an accessible format or communication support.



Accessibility Standards for Customer Service


Purpose


UEAT (collectively, “UEAT”) is committed to excellence in serving all customers including people with disabilities. This policy is intended to meet the requirements of applicable legislation including the Integrated Accessibility Standards Regulation 191/11 under the Accessibility for Ontarians with Disabilities Act, 2005.


All goods, services and interactions provided by UEAT shall follow the principles of dignity, independence, integration and equal opportunity, taking into account each person’s accessibility needs.


Employees, volunteers, participants in the development of UEATs’ policies, and persons providing goods, services or facilities on behalf of UEAT should read and understand this Policy thoroughly. Each employee is responsible for familiarizing himself or herself with this Policy and any employee who fails to meet the standards established in the Policy will be subject to corrective action, which may include immediate or eventual dismissal. It is also important to understand that a violation of certain provisions of this Policy may also be a violation of law and subject to administrative and civil liability.


Scope


  • This policy is intended to apply to the provision of goods and services, not to the goods themselves.
  • This policy applies to the provision of goods and services operated by UEAT.
  • This policy applies to every person at UEAT (including employees, volunteers, agents and/or contractors or other third parties that act on behalf of UEAT) who deal with clients, customers, third parties or the public.
  • The section of this policy that addresses the use of guide dogs, service animals and service dogs only applies to the provision of goods and services that take place at premises owned and operated by UEAT.
  • This policy shall also apply to all persons who participate in the development of UEAT policies, practices and procedures governing the provision of goods and services to clients, customers, third parties or the public.
 

Definitions


Assistive Device – is a technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that assist in hearing, seeing, communicating, moving, breathing, remembering and/or reading.


Disability – the term disability refers to:

  • any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical
    co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device;
  • a condition of mental impairment or a developmental disability;
  • a learning disability, or dysfunction in one or more of the processes involved in understanding or using symbols or spoken language;
  • a mental disorder; or
  • any other disability as is recognized by applicable legislation Service Animal – means a service animal for a person with a disability if:
  • it is readily apparent that the animal is used by the person for reasons relating to his or her disability; or
  • if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

Support Person – means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care, medical needs or access to goods and services.

 

The Provision of Goods and Services to Persons with Disabilities

 

UEAT will use reasonable efforts to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • ensuring that all customers receive the same value and quality of goods and services;
  • allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk;
  • using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a
    similar manner;
  • taking into account individual needs when providing goods and services; and
  • communicating in a manner that takes into account the customer’s disability.
 

Assistive Devices

 

Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by UEAT. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.


Service Animals

 

A customer, client or other person with a disability that is accompanied by service animal will be allowed access to premises that are open to the public unless otherwise excluded by law. “No pet” policies do not apply to service animals.

The customer that is accompanied by a service animal is responsible for maintaining care and control of the animal at all times.

If the use of a service animal is a health and safety concern, for example in the form of a severe allergy to the animal, or if the service animal is otherwise excluded by law, UEAT will use reasonable efforts to meet the needs of all individuals. When possible, UEAT will offer alternative methods to enable the person with a disability to obtain, use or benefit from the goods or services, for example, securing the animal in a safe location and offering the guidance of an employee.


Support Persons

 

If a customer, client or other person with a disability is accompanied by a support person, UEAT will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person. UEAT may require that a person with a disability be accompanied by a support person, where necessary to protect the person’s health and safety, and where no reasonable alternatives are available.

In situations where confidential information might be discussed in the presence of a support person, the customer’s consent will be obtained prior to any conversation where confidential information might be discussed.


Notice of Disruptions in Service

 

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of UEAT. In the event of any temporary disruptions to facilities or services that customers, clients or other persons with disabilities rely on to access or use UEAT’s goods or services, reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

Notice of the disruption will include the following information unless it is not readily available or known:

  • goods or services that are disrupted or unavailable
  • reason for the disruption
  • anticipated duration
  • a description of alternative services or options

When disruptions occur UEAT will provide notice by:

  • contacting customers with appointments and/or as they are making appointments;
  • notifying customers when they are contacting UEAT; or
  • by any other method that may be reasonable under the circumstances.
 

Feedback Process

 

UEAT shall provide customers, customers and other persons with the opportunity to provide feedback on the goods or services provided to those with disabilities.


Feedback can be submitted toUEAT Technologies Inc.:

 

Training

 

Training will be provided to:

  • all personnel at UEAT (including employees, volunteers, agents and/or contractors or other third parties that act on behalf of UEAT) who deal with customers, third parties or the public; and
  • those who are involved in the development and approval of UEAT’s policies, practices and procedures governing the provision of goods and services to Canadian customers, third parties or the public.
 

Training Provisions

 

Regardless of the format, training will cover the following:

  • A review of the purpose of applicable legislation, including the Accessibility for Ontarians with Disabilities Act, 2005
  • A review of the requirements of the Integrated Accessibility Standards, Ontario Regulation 191/11.
  • Instructions on how to interact and communicate with people with various types of disability.
  • Instructions on how to interact with people with disabilities who:
    • use assistive devices;
    • require the assistance of a guide dog or other service animal; or
    • require the use of a support person
  • Instructions on how to use equipment or devices that are available at our premises or that UEAT provides that may help with the provision of goods
    or services to a person with a disability.
  • Instructions on what to do if a person with a disability is having difficulty accessing the services of UEAT.
  • A review of Moneris’ policies, procedures and practices pertaining to providing accessible customer service to customers with disabilities.
 

Training Schedule

 

UEAT will ensure training is provided to all UEAT personnel (including employees, volunteers, agents and/or contractors or other third parties that act on behalf of UEAT who deal with customers, third parties or the public. Revised training will be provided in the event of changes to legislation, procedures and/or practices.



Notice of Availability and Format of Documents

 

Customers may access documents related to the Accessibility Standard for Customer Service upon request and is accessible in a format that takes into account the customer’s disability. Notification will be given by posting the information in a conspicuous place at the offices of UEAT and the website and/or any other reasonable method as is reasonable under the circumstances.