• Solutions

    Sell


    Online ordering
    Take back control of your sales. Unlock more revenue potential with your own online ordering.

    Self-ordering kiosk
    Drive growth and customer satisfaction. Transform your business with Self-Ordering Kiosks.

    Mobile app
    Your Restaurant, your Food, your App!

    Operate


    UEAT HUB
    Centralize all your orders on one tablet.

    Data & insights
    Access data and analytics to make more informed decisions.

    Promotions & Marketing
    Drive orders with intuitive promotion tools designed for maximum impact.

    Integrate


    POS
    Integrate with market-leading POS systems.

    Delivery services
    Reach your customers by using your in-house fleet or our national delivery partners.

    Loyalty
    Keep customers coming back to earn rewards with our integrated loyalty solutions designed for you.

    Key Features


    Menu manager

    Sales aggregator

    Management tablet

  • Business Type

    Independent restaurants



    Simple solutions to streamline your restaurant operations.

    Other food service



    High-performance solutions to expand your customer base.

    Chains & Franchises



    Robust solutions that help to optimize your bottom line.

    Key Features


    Sales aggregator

    Menu manager

    Management tablet

    Promotions

  • Company

    About UEAT

    Partners

    Career

    Support

    Contact us

  • Resources

    Success stories

    E-books & guides

    On-demand webinar

    Blog

  • FR
Get started

Support

Get support with UEAT

How can we
help you?

No matter when you need support, UEAT’s team of experts (yes, with real humans!) is just a phone call or email away.

 

Are you a restaurateur and need help? Contact us.
Are you a restaurant customer and having technical issues? Contact the restaurant.

Canada & USA

+1-866-214-0061

International

+1-418-317-8466

Frequently asked questions

Where can I find real-time and historical data on system performance.
Click here to have access to UEAT status page for real-time data on system performance. By subscribing to this, you will receive email or SMS notification when UEAT has issues.
How can I change my business hours?

You can easily change your restaurant’s opening and closing hours right from your admin portal in the Settings – Services tab. You can also set up time slots for each service by clicking on the red plus symbol (+).

Can I refund an order?

The restaurant can refund an order in full or in part by logging in to their admin portal and then selecting Orders. If a manager code has been created, you can also refund an order by using your Uboard tablet.



Partial refunds can be made by the restaurateur or by the UEAT support team, depending on the payment processor. UEAT will never issue a customer refund unless the restaurateur is unable to do so and requests it.

How can I change my welcome message?

By default, the welcome message (that appears as a pop-up), is the same for all branches of the same restaurant. It can be modified in your admin portal in the Assistant tab – General information – Welcome message (Web).


It is also possible to add your own HTML code to personalize your welcome message.

How can I set up a discount on the order when entering a promotional code?

Promotions can be configured in the Promotions tab via the admin portal. By clicking on the red plus symbol (+), you can create a new promotion, for which you simply have to fill in two sections: Scenarios and Discounts.


For a discount on an order promotion, first add the promotion code in the Scenarios section.


In the Discounts section, enter 15% in the percentage (%) field and select apply the discount to the entire order.


Make sure you save and empty the menu cache (in the Menu tab) and test your promotion to ensure everything is properly configured.

I want to turn off online ordering for the rest of the day, how can I do it?

Always keep in mind you can easily add a temporary delay in your back office by selecting Settings and Holiday Closures sections. But if you wish to completely turn off your platform for the day, you can do so in the admin portal > Settings > Holidays.



Create a new “Holiday” by clicking on the red plus (+), for type, pick Day, then select today’s date and check Closed for the day.

 

By doing it this way, you won’t have to manually turn the platform back on on the following day.

By doing it this way, you won’t have to manually turn the platform back on on the following day.

Complete solutions for restaurant revenue growth. Online Ordering, Self-Ordering Kiosks, Hub Management, Table Ordering, POS Integration and more.

1130 boulevard Charest Ouest
Suite 105, Québec, QC
G1N 2E2

  • 1-866-214-0061
  • 1-418-317-8466
Service Provider Badge

Solutions

Online ordering

Self-ordering kiosk

Mobile App

UEAT HUB

Data & Insights

Promotions & Marketing

POS

Delivery services

Loyalty

Business Type

Independent restaurant

Chains & Franchises

Other foodservice

Company

About UEAT

Partners

Career

Support

Contact us

Resources

Success stories

E-books & Guides

On-demand webinar

Blog

© 2024 UEAT, all rights reserved

Privacy Policy / Accessibility