Official Integration FAQ
Q&A
Update on UEAT
integration with Moneris
Strengthening our partnership
Please review this comprehensive FAQ for all your questions.
Impact on current products and services
How will this integration affect the range of services I currently receive (account management, 24/7 live support, consulting)?
We want to assure you that our commitment to excellence in customer service remains unchanged. Through the integration, we will continue to provide the same high level of customer service you have come to expect from us.
To reach our support team you can continue to use the following point of contacts: Canada & US: +1-866-214-0061 Local & Intl: +1-418-317-8466 Email: support@ueat.io
How will the full integration affect the range of products I currently receive (OO, Hub, Kiosk, etc.)?
We don’t anticipate any immediate changes to our current products or services as we continue our integration with Moneris. However, we’re always looking for new ways to enhance our offerings and better serve the businesses we support. We will keep you posted on anything new that’s coming up.
Payment processor
Will I be required to switch my payment processor to Moneris as a result of the integration?
No, you will not be required to switch payment processors at the time of the integration.
However, as UEAT integrates with Moneris, there will be additional advantages and benefits for your business should you decide to switch. By using Moneris as your payment processor, you have access to preferred pricing, 24/7 bilingual customer service, and being on Canada's leading commerce provider.
Customer support
Will my current point of contact remain accessible post-integration?
Yes, your account manager will remain the same during the transition. If this changes, we will communicate with you and provide the new contact information for the person responsible for your account.
Systems and platforms
Will there be any modifications to the systems or platforms I currently use for online ordering?
No, there won’t be any changes to the systems or platforms.
Are there any new tools or platforms I'll need to familiarize myself with?
Not in the immediate future. If anything changes, we will communicate with you and ensure that you are made aware of the changes and how to use any new tools.
Financial implications
Should I expect my current rates to increase because of this integration?
Rates contained in customer contracts/subscription agreements will remain unchanged through this step of our integration with Moneris.
Will the products and services I currently use continue to be offered post-integration?
Yes, all products and services will remain intact following the integration.
Product and service continuity
Are there any plans to discontinue or modify existing products or services?
We don’t anticipate any immediate changes to our current products or services as we complete our integration with Moneris. However, we’re always looking for new ways to enhance our offerings and better serve the businesses we support and will keep you posted on any changes to our products or services.
Data privacy and security
How will my data be protected throughout and after the integration process?
Data privacy and security is a shared and important priority for UEAT and Moneris. Through the transition, your data will be protected per our policies, which can be found by clicking here.
Will this integration necessitate any changes to my existing contract?
No, the current contract will remain intact.
Contractual changes & billing
Will there be any changes to the way I receive my invoices?
Starting January 1, 2025, all invoices will be issued by Moneris. The company name on the invoices will appear as Moneris Solutions Corp., and tax numbers will be reflected as such. No action is required on your part.