Taxes are calculated on the day the payment is made.

Since the UEAT platform always calculates taxes based on the payment date, if an order is placed between December 14, 2024, and February 15, 2025, for a date beyond this period, the tax exemption will still be applied.

If you have a POS integration:
There is a high chance that your order will be rejected or won’t be closed automatically by the system due to tax discrepancies.

Therefore, make sure to validate your pre-orders in the UEAT back office. The UEAT support team may not be able to contact everyone regarding their pre-orders.

Also, the UEAT support will not be able to push the order to the POS system because the tax discrepancies will cause the order to fail each time. However, with some POS systems (Veloce, Cluster, Lightspeed K Series, Maitre D7, and Square), the order might go through but keep in mind that since the payment was made before the exemption date, the tax exemption will not be applied.

Please note that UEAT has made reasonable efforts to ensure the platform meets the requirements of the temporary tax exemption. These features have been made available to our clients. According to the federal government, “Businesses who make reasonable efforts to comply with the legislation will not be the focus of our compliance actions.

• Use the “orders” section in the UEAT Backoffice to keep an eye on pre-orders.

• Subscribe to the error notifications via phone or email in the “My Restaurant” settings of your location. This way, you will be notified in case of any order rejection by the POS system.

• You can check pre-orders in advance with the report named “Orders – 08 – Pre-orders” in the report section of the back office.

December 14th, 2024 to February 15th, 2025 inclusively.

These taxes in UEAT will be exempted for the specified period:

• Canadian Federal Tax ( GST)

• Canada Harmonized Sales Tax (HST)

• Harmonized tax for Ontario (under 4$) AND Ontario Harmonized Sales Tax

Please visit this page for the full list of exempted item.

Item tax categories exempted in UEAT:

• Food
• Alcohol
• Sugary drink
• Sweetened baked good – Single serving
• Sweetened baked good – Pre-package of 6 or more
• Grocery good

Item tax categories NOT exempted in UEAT:

• Non food
• Other

Where to find item tax category in UEAT:

You can manage the tax category of each items in the item edition.

Please verify that the proper tax category is applied to every item part of the order with a discrepancy.

If you are certain that a transaction was made without the proper taxation, you can use our partial refund feature to refund only a specific tax amount in the orders section of the UEAT Backoffice.

POS Integrations

We highly recommend that you connect with your POS provider and ensure that your POS system complies to the tax exemption by December 14th.
You need to confirm that the orders going through your POS have the proper taxation. You can manage the tax category of each items in the item edition in the UEAT Backoffice.
For pre-orders, taxes will still be applied on orders paid before the exemption period even if the pick-up or delivery date is  during the exemption period. Therefore, there is a high chance that the order will be rejected or will not be closed automatically by the system due to tax discrepancies. We strongly suggest you validate all your pre-orders in the UEAT back office.

Item tax category

You should ensure that your products are configured with the correct tax categories in the UEAT backoffice.
For example, if you sell merchandise (e.g., shirts, hoodies, or other itemsthat you believe should normally be taxed), it must be categorized under ‘Non-Food’ or ‘Others.’

HUB menu

HUB menus will be automatically updated with the GST/HST removal and will be published on external channels on December 14th at midnight.

If you have any unpublished menus on UEAT, all pending changes will be activated simultaneously.

If you made modifications to your external channel menus outside of UEAT or that you have the takeout service active on external channels, the changes may not apply.

If you experience faulty menus, please reach out the external channel (Skip, Uber, DD) support team so they can delete the menus and then republish the menu directly from UEAT.