Five Guys
What was once a small burger shack located out of strip mall in Arlington, Virginia, has become an international fast-casual juggernaut—and a never-frozen burger brand that is beloved by fans around the world.
Founded in 1986, Five Guys was a family business run by Janie and Jerry Murrell as well as their four sons. Jerry and his sons were coined the “original Five Guys.” The Murrels had a fifth son and to this day, all five sons still run the business. Today, Five Guys has locations across North America, Europe, the Middle East, and Asia. It is rated number 46 in FranchiseTime’s top 400 franchises for 2021.
The Challenge
Always looking to enhance their customers’ experience, Five Guys in Canada was looking for a more advanced online ordering system that was specifically tailored to the needs of restaurants. Their end goal was to offer patrons a fast and easy way for their fans to order takeout and curbside pick-up—and upsell menu items in a non-intrusive way.
The online ordering solution also had to be fully integrated with its Lightspeed POS system, ensuring bi-directional communications, as well as support different languages.
Five Guys was also working with Radius Networks, the developers of Flybuy, a location BOPIS platform that includes Flybuy Pickup. Flybuy Pickup enables restaurants to properly time the preparation of each order so that when customers arrive on premise, their orders are fresh and ready to be served to takeout and curbside pick-up customers. Five Guys wanted to create a seamless experience using both UEAT and Flybuy Pickup.
The online ordering solution also had to be fully integrated with its Lightspeed POS system, ensuring bi-directional communications, as well as support different languages.
Five Guys was also working with Radius Networks, the developers of Flybuy, a location BOPIS platform that includes Flybuy Pickup. Flybuy Pickup enables restaurants to properly time the preparation of each order so that when customers arrive on premise, their orders are fresh and ready to be served to takeout and curbside pick-up customers. Five Guys wanted to create a seamless experience using both UEAT and Flybuy Pickup.
The Results
“UEAT has been very adaptable with our many integrations,” says Aubert Prevost, President of Koeppel Industries, which operates Five Guys in many locations across Canada. “We continue to work with UEAT to find ways to improve our customer service and help us grow a fantastic business.”
Aubert is equally as pleased with UEAT’s integration with Flybuy Pickup. “We know exactly where the customer is located and when they are on the way to the store,” he explains. “[The solution] helps get the order ready on time and ready for the customer when they show up to the door.”
As Aubert enthuses, just like burgers and fries, UEAT and Five Guys make a great combination!
One significant introduction was the tableside self-ordering and payment solution. This allowed customers to grab any table, scan the QR code, place their orders and pay for them instantly. This significantly reduced waiting times, especially during peak hours when counter lines used to be long.
Copper Branch
Copper Branch is a 100% plant-based fast casual restaurant chain with over 50 locations across Canada, the United States and now France.
Its mission? To serve gourmet plant-based foods conveniently to mainstream markets.
Its mission? To serve gourmet plant-based foods conveniently to mainstream markets.
The Challenge
Copper Branch is on a plant-powered journey to help people feel great about the food they eat. And Copper Branch wanted to extend that journey to the digital world to enable customers to order its amazing meals online in the most frictionless and streamlined way possible.
The restaurant chain also wanted a mobile app and web ordering system to increase sales and ticket value for each location. Their ideal solution would also integrate Copper Branch’s POS, gift card and loyalty program systems.
The restaurant chain also wanted a mobile app and web ordering system to increase sales and ticket value for each location. Their ideal solution would also integrate Copper Branch’s POS, gift card and loyalty program systems.
The Results
Going digital has had a tremendous payoff for all Copper Branch locations’s baselines and sales. Apart from the average 26% increase in sales, Copper Branch has also achieved a 10% increase in ticket size.
Copper Branch has received a lot of positive feedback from customers on how easy and consistent the ordering experience is across the board, which is extremely important for today’s digital-first customers.
Copper Branch has raved about the quality of UEAT’s support in getting the chain’s digital ordering platform up-and-running fast. The team is now looking forward to launching UEAT’s artificial intelligence (AI) capabilities within the platform to provide customers with highly personalized recommendations and an experience tailored to each user.
Copper Branch has received a lot of positive feedback from customers on how easy and consistent the ordering experience is across the board, which is extremely important for today’s digital-first customers.
Copper Branch has raved about the quality of UEAT’s support in getting the chain’s digital ordering platform up-and-running fast. The team is now looking forward to launching UEAT’s artificial intelligence (AI) capabilities within the platform to provide customers with highly personalized recommendations and an experience tailored to each user.
Colibri
Kevin and his business partner Thomas have always been involved in their community. They quickly realized that more and more consumers wanted to eat healthy and eco-responsible meals.
In 2019, they launched Colibri, a quick service restaurant catering to health-conscious consumers in the heart of Quebec City.
In 2019, they launched Colibri, a quick service restaurant catering to health-conscious consumers in the heart of Quebec City.
The Challenge
In order to align with Colibri’s values and represent an eco-responsible company, the brand’s customer journey is almost entirely digital. Customers often have busy schedules and don’t always have time to visit dining rooms to eat a healthy meal.
“Colibri is a green and transparent kitchen. Our goal is to be involved and to have a positive impact on our community all while minimizing our ecological footprint "
For the founders of Colibri, it was essential to offer customers a fast and intuitive way to order their food.
In search of a platform that would allow guests to both order ahead and on site, the entrepreneurial duo got in touch with the UEAT team.
The goal was to get a digital ordering tool personalized to their brand image and directly integrated into their operations and website.
In search of a platform that would allow guests to both order ahead and on site, the entrepreneurial duo got in touch with the UEAT team.
The goal was to get a digital ordering tool personalized to their brand image and directly integrated into their operations and website.
The Results
With the integration of a frictionless online ordering platform directly on the Colibri website, customers quickly got to benefit from a personalized shopping experience. With Apple Pay and Google Pay built-in, customers can order and pay in less than a few seconds. For Kevin and his team, orders are instantly displayed on the kitchen display system (KDS) and the money is automatically deposited in their bank account each day at midnight. No human input required.
"Table ordering allows us to spend more time with customers and to have real conversations."
In addition to an optimal off-premise experience, table ordering enables a seamless on-premise ordering process.
Simple, intuitive and secure, table ordering allows customers to browse the menu, order and pay at their own pace.
With UEAT’s help, Kevin can now spend more time doing customer facing tasks he truly enjoys.
With UEAT’s help, Kevin can now spend more time doing customer facing tasks he truly enjoys.
Casa Grecque
Since opening its very first restaurant in 1980, Casa Grecque pioneered the “Bring Your Own Wine” concept. The brand’s philosophy is to offer Greek-inspired dishes, including freshly prepared grilled meats and seafood at affordable prices.
The 28 location restaurant chain joined the MTY Group in 2018.
The Challenge
Before COVID hit, Casa Grecque did very few takeout and delivery orders. As an on-premise-focused restaurant, the brand didn’t have a choice but to partner with third-party delivery apps. The team also chose UEAT as their online ordering provider.
Having to deal with multiple tablets at the same time, all ringing at different times, a full-time employee’s sole responsibility was to manage all the tablets and manually type in all the orders on the restaurant’s Point of Sale (POS) system.
In addition, if a menu item could not be offered, the team had to log into each tablet one by one to turn off availability. Not only was that counter intuitive (customers could still order the item until it was removed from each third party delivery platform), but dealing with multiple tablets and double inputs quickly became overwhelming across the 28 locations.
Having to deal with multiple tablets at the same time, all ringing at different times, a full-time employee’s sole responsibility was to manage all the tablets and manually type in all the orders on the restaurant’s Point of Sale (POS) system.
In addition, if a menu item could not be offered, the team had to log into each tablet one by one to turn off availability. Not only was that counter intuitive (customers could still order the item until it was removed from each third party delivery platform), but dealing with multiple tablets and double inputs quickly became overwhelming across the 28 locations.
The Results
Casa Grecque integrated the UEAT Hub into every single location province-wide.
The integration of UEAT HUB made the lives of both management and the franchisees a lot easier. Now with all digital orders under one platform, each order is automatically pushed to the POS system and printed in the kitchen, regardless of the third-party app. No more double inputs were required and ordering mistakes drastically reduced.
With UEAT’s menu management, whenever the team needs to add, remove or change an item on the menu, staff can do it on a single platform and the change is immediately pushed to every third party delivery app.
With dining rooms now at full capacity, the team can continue to offer both on-premise meals and a complete digital experience on all platforms without the headache of dealing with multiple tablets.
καλή όρεξη (Bon appétit!)
The integration of UEAT HUB made the lives of both management and the franchisees a lot easier. Now with all digital orders under one platform, each order is automatically pushed to the POS system and printed in the kitchen, regardless of the third-party app. No more double inputs were required and ordering mistakes drastically reduced.
With UEAT’s menu management, whenever the team needs to add, remove or change an item on the menu, staff can do it on a single platform and the change is immediately pushed to every third party delivery app.
With dining rooms now at full capacity, the team can continue to offer both on-premise meals and a complete digital experience on all platforms without the headache of dealing with multiple tablets.
καλή όρεξη (Bon appétit!)
Küto
In 2016, the very first Küto tartare bar saw the light of day when co-owners Jean-Michel and Judith were expecting their first child.
”I remember rocking my child with one foot while writing my recipes in the kitchen of the first Küto” she explained.
Only two weeks after opening their first location, Küto officially became a franchise and new locations were opening their doors.
Now, after only 4 years of activity, Küto has 22 restaurants located throughout the province of Quebec, several of which opened during the pandemic!
Now, after only 4 years of activity, Küto has 22 restaurants located throughout the province of Quebec, several of which opened during the pandemic!
The Challenge
Since opening, Küto has exclusively used a telephone system with more than 25 lines to handle take-out orders. The chain’s success was resounding, but Jean-Michel and Judith quickly understood that online ordering was a necessity to meet new consumer habits while optimizing the entire chain’s operations.
They chose UEAT and its seamless online ordering tool. However, being pro-franchisee, Judith did not want to force a technological tool on all of her franchisees without their approval. Following a presentation of the many advantages of the UEAT platform, which helps increase the average order, optimizes operations and fosters unprecedented customer loyalty, the team was convinced.
They chose UEAT and its seamless online ordering tool. However, being pro-franchisee, Judith did not want to force a technological tool on all of her franchisees without their approval. Following a presentation of the many advantages of the UEAT platform, which helps increase the average order, optimizes operations and fosters unprecedented customer loyalty, the team was convinced.
The Results
“UEAT is a family. These are my brothers, sisters, and cousins.”
The Küto co-owner says they wouldn’t be where they are today if it weren’t for UEAT’s online ordering.
Shortly after launching their online ordering tool, Küto began educating customers to use online ordering rather than telephone ordering to free up lines. In addition, Judith and her team reassigned employees to roles directly related to improving the customer experience.
Küto saw significant results only one month after integrating their online ordering platform. People buy more, thanks to the recommendation system and upselling module built into the platform. Customers realize that they can personalize their tartare with extras and they feel less judged than when ordering in a restaurant. One year after going live, Küto saw a 29% increase in sales.
After 2 years, its success continued and the chain experienced a record increase of 35% in sales.
Long before the first wave of the pandemic and the first dining room closures, Jean-Michel and Judith decided to proactively close their dining rooms to focus solely on online ordering. They launched a strong social media campaign to promote it.
Since going live in 2019, Küto has enabled more than 105,000 customers to order hassle-free online, thus achieving the chain’s goal of becoming the premium choice for take-out!
Shortly after launching their online ordering tool, Küto began educating customers to use online ordering rather than telephone ordering to free up lines. In addition, Judith and her team reassigned employees to roles directly related to improving the customer experience.
Küto saw significant results only one month after integrating their online ordering platform. People buy more, thanks to the recommendation system and upselling module built into the platform. Customers realize that they can personalize their tartare with extras and they feel less judged than when ordering in a restaurant. One year after going live, Küto saw a 29% increase in sales.
After 2 years, its success continued and the chain experienced a record increase of 35% in sales.
Long before the first wave of the pandemic and the first dining room closures, Jean-Michel and Judith decided to proactively close their dining rooms to focus solely on online ordering. They launched a strong social media campaign to promote it.
Since going live in 2019, Küto has enabled more than 105,000 customers to order hassle-free online, thus achieving the chain’s goal of becoming the premium choice for take-out!
Mandy’s
Mandy’s and the “salad sisters” turned to UEAT to develop an online ordering platform and mobile app to meet the growing demands of their customers.
In 2004, Mandy and Rebecca Wolfe (a.k.a. the “salad sisters”) opened up Montreal’s first create-your-own salad bar in the back of a women’s clothing store.
With no prior food, business, marketing or advertising experience, the sisters played their strengths: Mandy came up with an original menu while Rebecca designed the interior of the restaurant.
Fast forward to 2020, Mandy’s has 8 locations in Montreal and more on the way.
In 2004, Mandy and Rebecca Wolfe (a.k.a. the “salad sisters”) opened up Montreal’s first create-your-own salad bar in the back of a women’s clothing store.
With no prior food, business, marketing or advertising experience, the sisters played their strengths: Mandy came up with an original menu while Rebecca designed the interior of the restaurant.
Fast forward to 2020, Mandy’s has 8 locations in Montreal and more on the way.
The Challenge
>When the Wolfe sisters opened up their largest location right in downtown Montreal, they made a major shift.
Unsatisfied with their current online ordering provider, they started their search for a new digital partner. Customers were requesting a more intuitive way to order ahead and skip the line. That’s when they were introduced to UEAT.
For customers ordering a salad, taking into account all the different ingredients and combo possibilities can quickly become overwhelming. Plus, coming up with a simplified and natural process when ordering said salad online is not an easy task.
The Mandy’s marketing team and UEAT’s experts worked together designing a fully-fledged application with an optimal ordering workflow. It was crucial for the Wolfe sisters that the future branded App represent the little nuances that make their brand unique.
After working hand in hand for many weeks, the online ordering platform and mobile app was officially launched.
Unsatisfied with their current online ordering provider, they started their search for a new digital partner. Customers were requesting a more intuitive way to order ahead and skip the line. That’s when they were introduced to UEAT.
For customers ordering a salad, taking into account all the different ingredients and combo possibilities can quickly become overwhelming. Plus, coming up with a simplified and natural process when ordering said salad online is not an easy task.
The Mandy’s marketing team and UEAT’s experts worked together designing a fully-fledged application with an optimal ordering workflow. It was crucial for the Wolfe sisters that the future branded App represent the little nuances that make their brand unique.
After working hand in hand for many weeks, the online ordering platform and mobile app was officially launched.
The Results
It’s simple: when you give customers what they want (in this case, an optimal ordering experience), everybody wins.
"When we opened up downtown, we needed a lot of help technologically. We were so happy to work with UEAT to create a mobile app to meet the growing demand of our customers." said Mandy Wolfe, Mandy's co-founder.
The Mandy’s Online Ordering platform has also seen tremendous results. The feedback from consumers has been overwhelming positive.
The average basket size went up by 19% and the number of online ordering went up by 44%. An immediate success!
With UEAT’s complete multi-restaurant support, they have the best collaborators to support their exponential growth.
With UEAT’s complete multi-restaurant support, they have the best collaborators to support their exponential growth.
Sushibox
The Sushibox team opened its restaurant in Quebec City in 2003, when there was not much demand in terms of sushi restaurants.
The Challenge
After more than 15 years, Sushibox is a restaurant that has evolved and developed its offer. Its customers may visit for a sit-down dinner or a take-out meal.
The latter used to be done by telephone, but the online order powered by UEAT has been operational for a little over a year.
The latter used to be done by telephone, but the online order powered by UEAT has been operational for a little over a year.
The Results
In a year, takeaway sales have shown an outstanding increase. Sushibox intends to continue its progress by promoting the online order even more.
“UEAT offers us a great service. The team is always available and responds fast. We can tell they’re there for us.” – Julie Langlois, co-owner.
Its experience with UEAT encourages homeowners to go further by implementing targeted marketing actions. The UEAT dashboard allows them to forecast staff on the busiest days, predict raw material orders, and more!
Patates Plus
Real institution in Val-Bélair, Patates Plus is without a doubt a local champion! The family restaurant specializes in traditional fast food menus.
The dishes, the service and the quality of the products have made the restaurant famous for more than 30 years. Patates Plus has more than 15 car drivers working full time.
The dishes, the service and the quality of the products have made the restaurant famous for more than 30 years. Patates Plus has more than 15 car drivers working full time.
The Challenge
Patates Plus has been offering delivery and takeaway orders for several years. These services represent a large volume of orders that were, until the arrival of UEAT, all taken over the phone by several employees. It required a lot of personnel management. Errors abounded in taking orders and Patate Plus would lose orders because all the lines would be busy.
For this purpose, customers often asked the restaurant for online orders.
For this purpose, customers often asked the restaurant for online orders.
The Results
Patates Plus has chosen UEAT for its online order solutions because of its convenience for the customer and for the restaurateur.
The latter is not bound by a restrictive contract and does not need to purchase an additional computer or tablet. The solution 100% integrated with the checkout system and on the website.
In addition to allowing the customer to take the time to make his order, this service can reorganize the staff on the floor, to have more employees on the preparation of orders than in order taking.
The latter is not bound by a restrictive contract and does not need to purchase an additional computer or tablet. The solution 100% integrated with the checkout system and on the website.
In addition to allowing the customer to take the time to make his order, this service can reorganize the staff on the floor, to have more employees on the preparation of orders than in order taking.
Le Cosmos
The Cosmos empire is made of three restaurants located in the Quebec City area.
Not only restaurants, but also cafes and lounge bars, the Cosmos located in Quebec City, Lebourgneuf, Lévis and Sainte-Foy are known for their trendy concepts as well as their exotic and original cuisine.
Not only restaurants, but also cafes and lounge bars, the Cosmos located in Quebec City, Lebourgneuf, Lévis and Sainte-Foy are known for their trendy concepts as well as their exotic and original cuisine.
“We chose UEAT because and their solution is integrated with our POS system. Their support team makes it so much easier for me to focus on other things such as managing my staff.“
Cosmos is currently considering the possibility of offering delivery. They know that UEAT is here to work on new features that will allow optimal communication with a delivery operator, which is important.
The UEAT team is dedicated to the success of its customers regardless of the challenges!
The UEAT team is dedicated to the success of its customers regardless of the challenges!
Yuzu Sushi
In 2002, the Yuzu adventure began in Quebec City. Their Japanese culinary philosophy focuses on the quality of food, its freshness and simplicity of execution. Yuzu offers a cuisine that combines local products with Asian flavors.
Part of MTY Food group and with over 140 locations, Yuzu went on a mission to create a one-of-a-kind customer experience.
Yuzu has recently launched the optimization of its online order to maximize its customer experience and needed a controlled solution that would meet its standards of quality, innovation and performance.
Since UEAT has set up the online order solution, Yuzu has been enjoying its user-friendliness, speed and features.
Part of MTY Food group and with over 140 locations, Yuzu went on a mission to create a one-of-a-kind customer experience.
Yuzu has recently launched the optimization of its online order to maximize its customer experience and needed a controlled solution that would meet its standards of quality, innovation and performance.
Since UEAT has set up the online order solution, Yuzu has been enjoying its user-friendliness, speed and features.
The average bill from online orders is 65% higher than those placed on location. Even better, when a customer is using the built-in loyalty program, the increase is 88% higher.
Since day one, Yuzu has wanted to work on a personalized loyalty program for its customers. In the eyes of UEAT, it was essential to guide Yuzu through the project to make sure it would be compatible with its online order. To do so, UEAT managed to develop new specific features to fulfill Yuzu’s needs.
Since day one, Yuzu has wanted to work on a personalized loyalty program for its customers. In the eyes of UEAT, it was essential to guide Yuzu through the project to make sure it would be compatible with its online order. To do so, UEAT managed to develop new specific features to fulfill Yuzu’s needs.