Technical Support Specialist

We are looking for passionate and ambitious candidates ready to make life easier for restaurateurs around the world.

Tasks & responsibilities

  • Deliver human first-line response to restaurants, answering questions, resolving support tickets, escalating issues when required
  • Learn and retain detailed product knowledge and internal troubleshooting processes
  • Collaborate in a team player environment work frictionlessly with remote-based colleagues and internal teams
  • Promote impeccable customer service and strong attention to detail;
  • Prioritize your requests, multi-tasking as part of a remote-based call center
  • Demonstrate autonomy, discipline, rigor, and organizational skills
  • Review and update internal wiki documentation and training materials
  • Thrive within a start-up model, comfortably navigating grey areas while working to develop and grow as part of our global team
  • Full-time position, monthly schedule covering restaurant’s peak demands, nights, weekends, and rotating holiday schedule

Qualifications

  • Be passionate, ambitious, and ready to learn
  • Demonstrate excellent (written and verbal) communication skills in French, English, and a blend of bi-bilingualism
  • Must be comfortable and clearly communicate (phone or email) with either language using translation tools if necessary
  • Possess a technical education (diploma or DEC) and/or 3 years of relevant experience in software training, software support, or remote helpdesk technical support of IT networks
  • Prior experience in restaurant operations or hospitality management is a plus

Profile

  • Provide impeccable customer service
  • Manage priorities well
  • Be a dedicated and collaborative team player
  • Be passionate about new technologies and customer service
  • Demonstrate autonomy, discipline, rigor and organization
  • Work well under pressure

Why join UEAT?

  • Participating in the growth and success of a Quebec company that will conquer the world by helping restaurateurs;
  • Accelerating your career (enjoy a rewarding career path, self-improvement, continuing education, and opportunity for advancement);
  • Enjoying a work/life balance (group insurance, flexible schedule, ability to work both in the office and at home);
  • Being part of a close-knit team that’s like a family (we’re always open to new ideas and activities for our social events);
  • Being in the coolest offices in Quebec City (open-plan office space, onsite exercise room, games room, massage therapy room, etc.)