Job Description

We are looking for passionate and ambitious candidates ready to make life easier for restaurateurs around the world.

Full time
Posted 2 months ago

IT Manager

Responsibilities

1. Oversee IT support (70%)

  • Prepare new PCs or MACs and install applications on employee computers as needed;
  • Install workstations including peripherals as well migrating printers to a new server;
  • Solve employee issues remotely or on site;
  • Ensure migration between different technologies;
  • Follow the set processes to complete requests within pre-established deadlines;
  • Play an important role in welcoming and integrating new employees from an IT perspective;
  • Document all interventions and solutions for incidents;
  • Propose optimization solutions to better support the internal team;
  • Follow up with users to ensure their needs are met;
  • Maintain the computer equipment;
  • Inform superiors of any anomalies.

2. Oversee customer support (30%)

  • Act as a support resource for our customers;
  • Handle Level 2 support tickets;
  • Prioritize support requests and improvement requests; 
  • Develop knowledge of UEAT products;
  • Collaborate with the development and quality assurance departments;
  • Respond to inquiries; 
  • Handle complaints, criticism and feedback from customers.

Qualifications (prerequisites)

  • College degree in computer science or any other relevant training;
  • 3 to 5 years of experience in similar positions;
  • Excellent written and verbal communication skills in English;
  • Proficiency in the Google Drive suite (Docs, Sheets, Calendar, Mail);
  • Resourceful, autonomous and versatile;
  • Meticulous and rigorous;
  • Experience with the Zoho suite (a major asset);
  • Knowledge of the technical aspects to running restaurants (a major asset).

Profile

  • Have good priority management;
  • Demonstrate positive leadership;
  • Juggle different tasks and projects at the same time;
  • Be a dedicated and collaborative team player;
  • Be passionate about new technologies;
  • Demonstrate autonomy, discipline, meticulousness and organization;
  • Work well under pressure;

Why join UEAT?

  • Participate in growth and success in a dynamic work environment and a start-up atmosphere that will conquer the world;
  • Work in the most exciting offices in Québec City;
  • Get access to a gym at all times directly in the office;
  • Free coffee, snacks, fruit and more;
  • Be part of an extraordinary project and growth;
  • Flexible hours;
  • Education encouraged by management;
  • Always open to new ideas and happy hour activities.

Type d'emploi:

Temps Plein, Permanent

Apply Online

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