Job Description

We are looking for passionate and ambitious candidates ready to make life easier for restaurateurs around the world.

Full time, Part time
Québec
Posted 3 weeks ago

Technical Support Agent

Responsibilities

  • Provide front-line support to our customers;
  • Handle Level 1 support tickets;
  • Prioritize support and improvement requests;
  • Develop product knowledge;
  • Collaborate with the development and quality assurance departments;
  • Help draft documentation (procedures, user manuals and update notes).

Qualifications (prerequisites)

  • 1 to 3 years of experience in similar positions;
  • Excellent written and verbal communication skills in English;
  • Proficiency in the Google Drive suite (Docs, Sheets, Calendar, Mail);
  • Be resourceful, autonomous and versatile;
  • Be meticulous and rigorous;
  • Experience with the Zoho suite (a major asset);
  • Knowledge of the technical aspects to running restaurants (a major asset);

Profile

  • Provide impeccable customer service;
  • Manage priorities well;
  • Be a dedicated and collaborative team player;
  • Be passionate about new technologies and customer service;
  • Demonstrate autonomy, discipline, rigor and organization;
  • Work well under pressure.

Why join UEAT?

  • Participate in growth and success in a dynamic work environment and a start-up atmosphere that will conquer the world;
  •  Work in the most exciting offices in Québec City;
  •  Get access to a gym at all times directly in the office;
  • Free coffee, snacks, fruit and more;
  • Be part of an extraordinary project and growth;
  • Flexible hours;
  • Education encouraged by management;
  • Management always open to new ideas and happy hour activities.

Type d'emploi:

Temps plein, temps partiel

Permanent

Apply Online

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