We are looking for passionate and ambitious candidates ready to make life easier for restaurateurs around the world.

Responsibilities

  • Deliver human first-line response to restaurants, answering questions, resolving support tickets, escalating issues when required.
  • Learn and retain detailed product knowledge and internal troubleshooting processes.
  • Collaborate in a team player environment work frictionlessly with remote-based colleagues and internal teams.   
  • Promote impeccable customer service and strong attention to detail; 
  • Prioritize your requests, multi-tasking as part of a remote-based call center. 
  • Demonstrate autonomy, discipline, rigor, and organizational skills
  • Review and update internal wiki documentation and training materials. 
  • Thrive within a start-up model, comfortably navigating grey areas while working to develop and grow as part of our global team.
  • Full-time position, monthly schedule covering restaurant’s peak demands, nights, weekends, and rotating holiday schedule.

Qualifications (prerequisites)

  • Be passionate, ambitious, and ready to learn. 
  • Demonstrate excellent (written and verbal) communication skills in French, English, and a blend of bi-bilingualism. 
  • Must be comfortable and clearly communicate (phone or email) with either language using translation tools if necessary.  
  • Possess a technical education (diploma or DEC) and/or 3 years of relevant experience in software training, software support, or remote helpdesk technical support of IT networks. 
  • Prior experience in restaurant operations or hospitality management is a plus.

Profile

  • Provide impeccable customer service;
  • Manage priorities well;
  • Be a dedicated and collaborative team player;
  • Be passionate about new technologies and customer service;
  • Demonstrate autonomy, discipline, rigor and organization;
  • Work well under pressure.

Why join UEAT?

  • Participate in growth and success in a dynamic work environment and a start-up atmosphere that will conquer the world;
  •  Work in the most exciting offices in Québec City;
  •  Get access to a gym at all times directly in the office;
  • Free coffee, snacks, fruit and more;
  • Be part of an extraordinary project and growth;
  • Flexible hours;
  • Education encouraged by management;
  • Management always open to new ideas and happy hour activities.
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