We are looking for passionate and ambitious candidates ready to make life easier for restaurateurs around the world.

Responsibilities

  •  Prepare the department schedule, coordinate coverage, fill-in for short staffing
  • Lead Scrum meetings, address questions, technical needs of the Agents
  • Make sure that resources respect the schedule and assigned duties
  • Assure adequate coverage in areas to meet client demands
  • Availability in covering night / weekend / holidays when scheduled
  • Demonstrate leadership and continuity planning during incidents and service disruptions 
  • Review agent workload, assigning tickets assuring quick and complete processing of support tickets and alerts 

Qualifications (prerequisites)

  • Leadership 
  • Being organized, disciplined, rigorous and autonomous
  • Ability to work with several teams 
  • Good analytical skills 
  • Good business sense

Profile:

  • 3 years of experience in direct supervision in a traditional call center
  • Excellent written and verbal communication skills in both French and English

Why join UEAT?

  • Participate in growth and success in a dynamic work environment and a start-up atmosphere that will conquer the world
  • An innovative work environment (beers on tap, collaborative workspace, unlimited coffee, open space offices, ergonomic stations, free parking, electric charging station, state-of-the-art computer equipment)
  • A complete gym accessible at all times, sports lunches and several in-house sports clubs
  • The possibility of working from home
  • Competitive salary Group
  • Insurance which includes a telemedicine platform, employee assistance program
  • Training encouraged by management

 

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