We are looking for passionate and ambitious candidates ready to make life easier for restaurateurs around the world.
Responsibilities
- Prepare the department schedule, coordinate coverage, fill-in for short staffing
- Lead Scrum meetings, address questions, technical needs of the Agents
- Make sure that resources respect the schedule and assigned duties
- Assure adequate coverage in areas to meet client demands
- Availability in covering night / weekend / holidays when scheduled
- Demonstrate leadership and continuity planning during incidents and service disruptions
- Review agent workload, assigning tickets assuring quick and complete processing of support tickets and alerts
Qualifications (prerequisites)
- Leadership
- Being organized, disciplined, rigorous and autonomous
- Ability to work with several teams
- Good analytical skills
- Good business sense
Profile:
- 3 years of experience in direct supervision in a traditional call center
- Excellent written and verbal communication skills in both French and English
Why join UEAT?
- Participate in growth and success in a dynamic work environment and a start-up atmosphere that will conquer the world
- An innovative work environment (beers on tap, collaborative workspace, unlimited coffee, open space offices, ergonomic stations, free parking, electric charging station, state-of-the-art computer equipment)
- A complete gym accessible at all times, sports lunches and several in-house sports clubs
- The possibility of working from home
- Competitive salary Group
- Insurance which includes a telemedicine platform, employee assistance program
- Training encouraged by management
Application form
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